If you purchase tickets for a match or event on 247Match, the following conditions apply:
Refund Eligibility: Refunds are available only if the event is canceled or rescheduled, and you are unable to attend the rescheduled date.
Refund Requests for Canceled Events: If an event is canceled, you may request a full refund within 30 days of the cancellation notice.
Refund Requests for Rescheduled Events: If an event is rescheduled and you cannot attend the new date, you may request a refund up to 7 days before the rescheduled event.
No Refunds for Missed Events: We do not provide refunds for missed events due to personal reasons, scheduling conflicts, or late arrivals.
If you subscribe to our premium membership or other services, the following terms apply:
30-Day Money-Back Guarantee: If you are not satisfied with your subscription, you may request a full refund within 30 days of your initial payment.
Pro-Rated Refunds: After the 30-day period, refunds are not available. However, you can cancel your subscription at any time, and you will not be billed for the next billing cycle.
Refund Eligibility: Refunds will not be issued for services rendered or consumed during the subscription period.
For digital products like match analysis reports or digital merchandise:
No Refunds on Digital Downloads: Once you have accessed or downloaded digital products, we do not offer refunds unless the product is faulty or not as described.
Faulty Digital Products: If you experience any issues with a digital product or if it does not function as expected, please contact our support team within 7 days for a resolution.
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team at [insert support email or phone number] within the time frame specified above.
Provide Details: Include your order number, event details, and the reason for your refund request.
Refund Processing: Once your refund is approved, it will be processed to your original payment method. Please note that it may take up to 10 business days for the refund to reflect in your account, depending on your payment provider.
Non-Refundable Fees: Certain fees, such as service charges, handling fees, or other third-party fees, are non-refundable.
Force Majeure: Refunds will not be granted for events canceled due to unforeseen circumstances, including but not limited to weather conditions, natural disasters, or political unrest.
We may update or revise this Refund Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about any changes.
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